1. How do I know the bag is working?
The bag absorbs moisture gradually, so you may not see an instant change straight away. The best way to check is to weigh the bag before and after use — it will become heavier as it collects water. In very damp spaces, you may need more than one bag.
2. Why hasn’t the indicator dot changed colour?
The dot only changes colour when the bag has absorbed enough moisture. If the dot is still blue, the bag is still ready to use and may not be full yet. The bag can still be absorbing moisture even if the colour has not changed.
3. What does the indicator dot mean?
The dot helps show when the bag is ready to be recharged.
Blue = ready to use
Pink = full of moisture and needs drying
It reacts to moisture levels over time, not instantly to steam.
4. The bag still feels dry. Is that normal?
Yes. If the dot is still blue and the bag feels dry, the humidity around it may not be high enough yet for a visible change. This is normal, and the bag can still be working slowly in the background.
5. How long until I notice results?
Most customers notice a difference within 24–72 hours, depending on the size of the space and how much moisture is in the air.
6. What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
7. When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
8. How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.